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Push Notification Is Not Sent To The Requester/Approver When Email ID Is Not Updated In Their User Profile (Doc ID 2805086.1)

Last updated on JANUARY 10, 2022

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Push Notification is not sent to the approver or requester when Email ID is not updated in their user profile

Steps:
1. Ensure in the Notification administration that Push notification is enabled for eProcurement.
  Peopletools -> Notification -> Notification Administration
2. Open the Approval Process Setup and identify an approver using preview approval process for Process ID- "Requisition".
3. Remove the email ID for the approver.
4. Create a eProcurement requisition
  eProcurement -> Create Requisition
5. Submit for approval.
6. Log out and log in as an above identified approver
7. Open the notification to see no push notification has been received for the submitted requisition

Cause

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In this Document
Symptoms
Cause
Solution
References


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