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E-CRM: Accessibility Issue, Troubleshooting Guide Options Are Not Read Out (Doc ID 2808474.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Troubleshooting Guide options Are Not Read Out

 
The issue can be reproduced at will with the following steps:

  1. Turn on Enable Screen Reader Mode at the login page
  2. Navigate to Employee Self Service > HR Help Desk > Troubleshooting Guide
  3. Pick the following values:
    Business Unit: HE HelpDesk
    Guide: Benefits
    Script Name: Benefits Troubleshooter
  4. Click 'Launch'

The page displays multiple Radio buttons. The options are not read out by JAWS Reader or any other Accessibility Software.



Cause

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In this Document
Symptoms
Cause
Solution
References


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