My Oracle Support Banner

E-CRM: Accessibility Issue, Troubleshooting Guide Options Are Not Read Out (Doc ID 2808474.1)

Last updated on OCTOBER 22, 2021

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Troubleshooting Guide options Are Not Read Out

 
The issue can be reproduced at will with the following steps:

  1. Turn on Enable Screen Reader Mode at the login page
  2. Navigate to Employee Self Service > HR Help Desk > Troubleshooting Guide
  3. Pick the following values:
    Business Unit: HE HelpDesk
    Guide: Benefits
    Script Name: Benefits Troubleshooter
  4. Click 'Launch'

The page displays multiple Radio buttons. The options are not read out by JAWS Reader or any other Accessibility Software.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.