In Fluid Benefit Enrollment, a Dependent Life Plan with Dependent Specific Coverages Displays No Cost Information Once Coverages Are Entered (Doc ID 2809366.1)

Last updated on MAY 02, 2023

Applies to:

Symptoms

In classic Benefits Enrollment, a Dependent Life and AD/D Plan with Coverage specified at the Employee Level and Dependent Specified Coverages, the cost of a single unit of coverage (typically, $1,000) displays; when an employee selects that plan and enters the Coverage Amount for each dependent, a Text Catalog message explains that the cost is dependent upon the number of dependents and amount of coverage and, after the Update and Continue button is selected, the summary page shows the message that the cost cannot be determined at this time. Once the Event is finalized through Benefits Administration, the actual cost of the benefit is calculated and the printed Confirmation Statement shows this newly calculated cost.

By contrast, in Fluid Benefits Enrollment, no unit cost displays. For Life Insurance Plans with coverage specified at the employee level, there is generally a Coverage Amount section that displays, including an estimated cost for the benefit. This section does not display when the plan uses Dependent Specific Coverages and there are no text messages comparable to those in classic enrollment. After the Event is finalized, the final cost is calculated, but when the On-Line Confirmation is generated, the cost information remains blank.

Steps to reproduce the issue:

     1. Employee navigates to Employee Self Service homepage > Benefit Details tile > Benefit Enrollment tile > Dependent Life tile.
     2. Employee elects a Dependent Life Plan with Coverage type of Employee Level and Dependent Specific coverages? selected.
     3. Employee completes enrollments and clicks Done.
     4. Employee submits elections.
     5. Administrator process Benefits Administration (Navigation: Benefits > Manage Automated Enrollment > Run Automated Event Processing).
     6. Run Online Confirmation Statements (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Online Confirmation Statements).
     7. Administrator checks the Online Confirmation Statement (Navigation: Workforce Administrator homepage > Benefits Administrator tile > Review Employee Benefits > Review Employee Statements).

Changes

Cause

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