My Oracle Support Banner

SA-HELP and OS-HELP Rows Are Missing From The GET Process (Doc ID 2809718.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

SA-HELP and OS-HELP records are missing rows from the GET process. The students exist on the GET transaction table, but not all incurral dates are being returned by the GET process for the student.

The process only GET's one incurral date for students.  Where multiple incurral dates exist, each row should be returned by the process.

Also, some course codes are found to be missing or mismatched.

The issue can be reproduced at will with the following steps:

  1.  Navigate to Records and Enrollment > Enrollment Reporting > AUS Regulatory Reporting > TCSI > TCSI Data Migration;
  2.  Check the Loans Box on the 'Include in Process' group box;
  3.  Submit the process to the process scheduler.
  4.  Review the data on SSR_HM_LOAN and any other related records populated by the process.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.