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Fluid Benefit Summary Card For Plan Type 23 Incorrectly Shows '0 Dependents' Even Though Dependents Are Enrolled. (Doc ID 2811386.1)

Last updated on SEPTEMBER 30, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Fluid Benefit Summary card for Life and AD and D (Plan Type 23) card incorrectly shows '0 Dependents' even though dependents are enrolled.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log in as employee and go to Open Enrollment (Navigation: Employee Self Service> Open Enrollment Tile)
2. Click on the Life and AD and D (Plan Type 23) tile and enroll a dependent
3. Submit Enrollment
4. Log in as Benefits Administrator and Finalize Open Enrollment Event for the employee (Navigation: Workforce Administrator> Benefit Administrator> Benefits Management> On Demand Event Process)
5. Log back in as the employee and go to the Benefits Summary page (Navigation: Employee Self Service> Benefit Details> Benefit Summary)
6. Life and AD and D (Plan Type 23) card incorrectly shows '0 Dependents' even though a dependents is enrolled

Cause

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In this Document
Symptoms
Cause
Solution
References


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