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EBI 9.2: Billing Users Cannot Review Approval History nor Comments on Approved/Denied Credit Invoice Transactions (Doc ID 2813733.1)

Last updated on OCTOBER 12, 2021

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

A problem has been detected with the approval workflow functionality behind the Credit Invoice transactions: While the Credit Invoice is being submitted, and/or going through the different levels of approval, the Approver Users are able to review any workflow approval related comments, and add them as well if needed. However, once the transaction has been fully approved/denied, the Approval History, and Approver Comments, while still stored in the system Records, are no longer displayed online.

Whether the Credit Invoice transaction has been fully approved, or denied, the function Users have no way to review the performed Approval Steps, Approver Users, nor approver Comments.

REPLICATION STEPS:

  1.- Enable Credit Invoice approval workflow
  2.- Log into the FSCM Online Application as a Billing User
  3.- Create a new Invoice transaction in Billing module, with a negative amount, and place it in a Status of RDY (Ready)
  4.- Add some approval comments, and submit the transaction for approval
  5.- Log into the FSCM Online Application as a Billing Approver User
  6.- Go to Fluid Approvals, open the submitted Credit Invoice, review prior submitter/approver comments, add some new comments, and proceed to approve
  7.- Repeat steps 5 and 6, until all approval levels are completed
  8.- Log into the FSCM Online Application as a Billing User
  9.- Open the Credit Invoice transaction on review mode, or Standard Billing pages
  10.- Confirm that the Approval History, steps taken, and approver comments added are nowhere to be reviewed into detail

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

Billing functional Users are unable to review the Approval History of the Credit Invoice they submitted, which steps were taken, what Approver Users took action on the transaction, nor the comments left behind during the approvals flow. This very relevant information is missed completely, and no longer displayed online. Most importantly, if a Credit Invoice transaction is denied, and approval comments are placed explaining the reasoning for such action, (For instance: Corrective actions before resubmitting again), those comments are now lost to the Functional User.

Approval History and Approver Comments should be viewable by functional Users when a Credit Invoice is fully approved, or denied and sent back to the Users.

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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