AWE Workflow not Re-Trigerred when Cancel is Clicked on Purchase Order (PO) Header After Changing The PO Line Amount (Doc ID 2815875.1)

Last updated on MARCH 06, 2023

Applies to:

Symptoms

When a Purchase Order change order is initiated on a Matched and Dispatched PO, the PO_STATUS is flipping to Pending Approval but the EOAW workflow is not re-triggered.

There are two scenarios that are causing this issue. Both scenarios are a combination of the user making a change on the PO that would cause a workflow re-trigger (amount change) but then they press the "Cancel" button at the top of the PO header.

This results in a PO that is stuck in a Pending Approval status without any EOAW triggered.


Steps to reproduce the issue:

Scenario 1: Dispatched and Matched Purchase Order:

1. From the Add/Update Purchase order page, increase or decrease the amount on a Dispatched and Matched Purchase Order. (Main Menu>Purchasing>Purchase Orders>Add/Update POs)
2. A Pop-up box appears that tells you this will create a change order. Select "OK".
3. Press the cancel button at the top of the Purchase Order (Red X).
4. A few pop-up boxes will appear during validations, select "OK" or "Yes".
5. A new page will appear to tell you that a PO can't be canceled if it's been matched. Select "Return to Main Menu".
6. Purchase Order will be in a Pending Approval Status.
7. Select "View Approvals".
8. Purchase Order did not trigger a new workflow.

Scenario 2: Dispatched Purchase Order that is tied to a Requisition:

1. For this scenario repeat steps 1-4 from the Scenario1 above.
2. A Page will appear asking if you want to source the remaining funds back to the Requisition. Select the "Save" button and then "return to search".
3. Go back to the Purchase Order, the Status will show as Pending Approval
4. Repeat Steps 7 - 8 from the Scenario 1 above.

Changes

Cause

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