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E-IB/Chatbot/ODA: On PeopleTools 8.59 Chatbot Test Fails With Error "Failed to determine Root Resource(s) for Service ID: ps.GetMessageCatalogs Root Resource: ps.GetMessageCatalogs. (2,1140)" (Doc ID 2816577.1)

Last updated on JUNE 26, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.


Chatbots were configured on HCM 9.2 PUM39/PeopleTools (PT) 8.59.02. After doing so, when a user selects the Benefits Assistant and types 'Hi', the following error is seen on the online page, and the error farther down is returned in the Integration Broker (IB) errorLog.html:


Error on PIA page


Steps to replicate:


1. Configure ODA, and Chatbots.

2. Log into PIA via a browser, and navigate to Employee Self-Service Homepage.

3. Select the Benefits Assistant, type 'Hi', and observe the error above.

4. Open the IB errorLog.html, and observe the second error shown above.





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