E-PORTAL: Approval Summary Page Is not Getting Displayed When Accessing From Unified Navigation Environment (Doc ID 2821728.1)

Last updated on AUGUST 23, 2023

Applies to:

Symptoms

Inconsistent behavior is seen in Approvals between Unified Navigation environment and FSCM environment. The Approval Summary page is NOT getting displayed when access from unified navigation environment.

The issue can be reproduced at will with the following steps:

In FSCM
1. User logs in FSCM
2. On the Home page, click on Approvals tile
3. On the page, open any Voucher or Requisition
4. Click Approve (or) Deny, add a comment, then click Submit.
The user is taken back to the Approval Summary page

If access from HCM (Unified Navigation environment)
1. User logs in HCM
2. On the home page, click on Approvals tile
3. Open any Voucher or Requisition
4. Click Approve (or) Deny, add comment, click Submit.
The user stays at the same page, not taken back to the Approval Summary page.
To get back to the Approval Summary page, user needs to click 'Pending Approvals' (back button)

The behavior is not consistent.

Cause

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