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Error When Adding Vaccine Iinformation To Vaccinations Page "Your Changes Were Not Saved To The Database. Contact Your Administrator To Process The Changes" (Doc ID 2822869.1)

Last updated on FEBRUARY 07, 2022

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Users receiving error when adding vaccine information to Vaccinations page HS_SS_IMMUN_FL. Also receive the below error in the employee's email.

Page Error:

Your Changes were not saved to the database. Contact your administrator to process the changes.

Email error:

Error: No rows exist for the specified keys. {CI_HS_HEALTH_CARD} (91,50)
Component Interface CI_HS_HEALTH_CARD started at 12.36.19.000000 (18016,100)
Accessing CI with GetKeys at 12.36.19.000000 (18016,103)
Error getting Component Interface CI_HS_HEALTH_CARD by GetKeys. (18016,104)
An error has occurred. (18032,1055)


Steps to recreate the issue:
------------------------------
1. Employee self service > Select Health and safety tile> Select Vaccination tile and enter data in vaccination page and save
2. This error flashes on top of the screen and also receive an email with error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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