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EAM 9.2: AssetSelfService Workflow Not Working For Two Level Of Approvers. (Doc ID 2827786.1)

Last updated on DECEMBER 27, 2021

Applies to:

PeopleSoft Enterprise FIN Asset Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 AssetSelfService Workflow not working for two level of approvers.

 Approval not routed to second level approver and status of the Transfer request is updated to approved, once the level1 approver approves the transaction.

 Steps:

1) Add a new approval step to AMSelfService workflow using AMSelserviceAdminstrator as the user list.

Menu > Enterprise Components > Approvals > Approvals > Approval Process Setup.

2) The following details are used for testing the workflow:

Define owners.

Menu > Set Up Financials/Supply Chain > Product Related > Asset Management > financial > Assign Owners to Operators

User ID / Password Role Approver / Requestor

AMA2/AMA2 AM_SS_EMPLOYEE Requestor

VP1/VP1 AM_SS_MANAGER Level 1 Approver

AJORDAN/AJORDAN AM_SS_ADMINISTRATOR Level 2 Approver.

3) login as requestor and fetch the employee ID from user profiles .

Menu > People Tools > Security > User Profiles > User Profiles

4) Add an asset using basic and ensure that employee ID is provided as custodian details.

5) Submit asset transfer request at below Navigation.

Menu > Employee-Self Service > Assets > View/Transfer assets.

6) Login as approver 1 VP1/VP1 and navigate to and approve the transfer request.

Menu > Manager Self-Service > Approve > Approve Asset transfer.

7) Now Login as second level approver and search for the asset.

AJORDAN/AJORDAN

Menu > Manager Self-Service > Approve > Approve Asset transfer.

Cause

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In this Document
Symptoms
Cause
Solution
References


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