EAR 9.2: Unpost Direct Journal Creates Unpost Entries for Reconciled Payments after Applying Bug 32999643 (Doc ID 2829349.1)

Last updated on JUNE 01, 2023

Applies to:

Symptoms

1. While unposting Direct Journals, unpost entries were created for reconciled payments after applying <Bug 32999643> (delivered in PUM-41), even though the system generates below message: 

2. For unreconciled payment, if the user doesn't click OK to close the Direct Journal Review window after unposting the Direct Journal, the payment status remains 'J' instead of being set to 'R'. This causes the payment to remain available on the Unpost Direct Journal component to be unposted again.


The issue can be reproduced at will with the following steps:
1. Search a Direct Journal which is already reconciled and posted. Check the reconciliation status and accounting entries.
2. Go to navigation: Accounts Receivable>Payments>Direct Journal Payments>Unpost Direct Journal
3. Search the deposit and click to unpost button. A message will pop up "the direct journal has been reconciled on a bank statement and cannot be unposted". Click OK to close the message.
4. Go to navigation: Accounts Receivable>Payments>Direct Journal Payments>Modify Accounting Entries
5. Check the accounting entries for same Direct Journal. Unposted entries got created even though the message appears that it cannot be unposted.

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

Changes

Cause

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