FEE-HELP Determination Does Not Reverse Deferral When All Enrollments Are Dropped And Deleted (Doc ID 2829819.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

FEE-HELP Determination will not reverse the FEE-HELP Deferral when the student's enrollments have been dropped and deleted, and the student is processed before a student with a valid deferral and has an emplid with a higher numeric value. FEE-HELP Loan data is correctly maintained for the student whose enrollments are deleted.  The FEE-HELP Determination COBOL output log file will contain the message:

If the student whose enrollments have been deleted is processed by FEE-HELP Determination after a student with a valid deferral and a lower numeric value emplid, the deferral item type is reversed.

In one example, an academic calendar setup with a Drop / Delete date equal to the census date was used.

STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to Records and Enrollments, Enroll Students, Enrollment Request;
2. Select an emplid, career and term;
3. Drop all classes on the student's schedule before the session census date;
4. Navigate to Student Financials, Tuition and Fees,Tuition Calculation;
5. Select the emplid;
6. Click the Calculate Tuition and Fees button;
7. Click the View Account hyperlink and confirm all tuition charges have been reversed;
8. Navigate to Student Financials, Tuition and Fees, Australian Loan Processing, Process FEE-HELP Determination;
9. Select a run control;
10. Populate the run control with the career, term, and range of census dates for the session;
11. Check the Override box on;
12. Enter the emplid in the Override section;
13. Enter another emplid with a higher numeric value emplid;
14. Submit the process to the process scheduler;
     

Changes

Cause

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