My Oracle Support Banner

FEE-HELP Determination Does Not Reverse Deferral When All Enrollments Are Dropped And Deleted (Doc ID 2829819.1)

Last updated on DECEMBER 23, 2021

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

FEE-HELP Determination will not reverse the FEE-HELP Deferral when the student's enrollments have been dropped and deleted, and the student is processed before a student with a valid deferral and has an emplid with a higher numeric value. FEE-HELP Loan data is correctly maintained for the student whose enrollments are deleted.  The FEE-HELP Determination COBOL output log file will contain the message:

**No HELP Entitlement entry for <emplid>   . STUDENT SKIPPED. **

If the student whose enrollments have been deleted is processed by FEE-HELP Determination after a student with a valid deferral and a lower numeric value emplid, the deferral item type is reversed.

In one example, an academic calendar setup with a Drop / Delete date equal to the census date was used.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate to Records and Enrollments, Enroll Students, Enrollment Request;
  2. Select an emplid, career and term;
  3. Drop all classes on the student's schedule before the session census date;
  4. Navigate to Student Financials, Tuition and Fees,Tuition Calculation;
  5. Select the emplid;
  6. Click the Calculate Tuition and Fees button;
  7. Click the View Account hyperlink and confirm all tuition charges have been reversed;
  8. Navigate to Student Financials, Tuition and Fees, Australian Loan Processing, Process FEE-HELP Determination;
  9. Select a run control;
  10. Populate the run control with the career, term, and range of census dates for the session;
  11. Check the Override box on;
  12. Enter the emplid in the Override section;
  13. Enter another emplid with a higher numeric value emplid;
  14. Submit the process to the process scheduler;
     

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.