My Oracle Support Banner

Benefits Administration Inserts Termination Rows for Plans Already Terminated (Doc ID 2830146.1)

Last updated on JULY 01, 2024

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Events processed in On-Demand Event Maintenance are inserting termination records for Life Benefit Plans.in a Plan Type that has now been discontinued, even though employees previously had waived coverage or already had termination records.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run On-Demand Event Maintenance for Event Maintenance Events (Navigation: Benefits > Manage Automated Enrollment > Events > On-Demand Event Maintenance).

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.