EAP: Why Does The Reconcile Status For Void Transactions is Reconciled? (Doc ID 2831612.1)

Last updated on OCTOBER 04, 2024

Applies to:

Symptoms

 When unreconciling AP ACH payment and cancel the payment, AP payment status is “Void”, but why does the Reconciliation Status = “Reconciled”?

REPLICATION STEPS
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1. Create a ACH voucher (Accounts Payable - Vouchers - Add / Update - Regular Entry) to be paid through Financial Gateway
2. Pay the voucher through FG (Accounts Payable - Payments - Pay Cycle Processing - Payment Selection Criteria)
3. Create a bank statement for the above payment (Banking - Bank Statements - Enter Bank Statements)
4. Reconcile the payment and the bank statement (Banking - Reconcile Statements - Automatic Reconciliation)
5. Observe the status on the payment inquiry page (Accounts Payable - Review Accounts Payable Info - Payments - Payment) -- paid / reconciled / recon date
6. Unreconcile the payment (Banking - Reconcile Statements - Semi-manual Reconciliation)
7. Observe the status on the payment inquiry page (Accounts Payable - Review Accounts Payable Info - Payments - Payment) --- paid / unreconciled / blank recon date
8. Mark the payment as error on the FG (Financial Gateway - Administration - Override Payment Status)
9. Cancel the payment on the AP - Void / Do not reissue and close liability option (Accounts Payable - Payments - Cancel / Void Payments - Payment Cancellation)
10. Observe the status on the payment inquiry page (Accounts Payable - Review Accounts Payable Info - Payments - Payment) -- void / reconciled / blank recon date

Also, same functionality has been observed with testing a scenario with a regular check payment and void with re-issue.

Changes

Cause

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