E-IB: After Importing a Third Party's CA Certificate, HTTPS/SSL Connection Still Returns an "Untrusted Server Certificate Chain" Error Intermittently if the User's Network is Resigning the Third Party SSL Certification (Doc ID 2834004.1)

Last updated on JUNE 21, 2023

Applies to:

Symptoms

A site's company policy requires that all outbound SSL traffic be logged. When attempting to ping an external 3rd party node, or send data to the 3rd party via https URL, it fails intermittently with the following error being seen in the Integration Broker (IB) errorLog.html.

ERROR
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Steps:

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1. Set up the network in the same fashion as this particular site.

2. Implement the same policy for outbound SSL traffic.

3. Ping the 3rd party node multiple times, and observe that the error above occurs intermittently.

Changes

Cause

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