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"Java Exception: java.lang.reflect.InaccessibleObjectException: Unable to make field private volatile java.lang.ref.SoftReference...(2,763)" in any Pages/Processes that are using Configurable Matrices (Doc ID 2834660.1)

Last updated on JANUARY 26, 2022

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Following Java error occurs in any pages/processes that are using Configurable Matrices like Administer Cycle/Build process, Define Configurable Matrices and Define Matrix Sources:


The issue can be reproduced at will with the following steps:

Scenario 1:
1. Navigate to Compensation > Compensation Cycles > Administer Cycle
2. Search for a Cycle ID
3. Click on Build icon
Result: process WCS_ECMBUILD runs to No Success due to java error.

Scenario 2:
1. Navigate to Set up HRMS > Common Definitions > Configurable Matrices > Define Matrices
2. Add a new Value in "Matrix Definition Tab" and "Inputs Tab"
Result: got the Java Error

Scenario 3:
1. Go to Set Up HCM -> Common Definitions -> Configurable Matrices -> Define sources
2. Find source DEPARTMENT
3. Click correct history
4. Add any comment and save
Result: got the Java Error

Cause

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In this Document
Symptoms
Cause
Solution
References


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