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Enrollment in Benefits Is Terminating in Open Enrollment Although Employees Should Not Be Losing Eligibility (Doc ID 2835340.1)

Last updated on FEBRUARY 02, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


After Open Enrollment had been finalized, employee's enrollments in medical plans were terminated. After reprocessing the events, they remained terminated.

Steps to reproduce the issue:

     1.Run On-Demand Event Maintenance for this employee's event (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).


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