Wrong Pay Period Cost in Submitted Enrollment Statement After Changing Amount. (Doc ID 2835747.1)

Last updated on FEBRUARY 02, 2023

Applies to:

Symptoms

When an employee makes their elections and saves, an enrollment preview statement appears. The employee then submits their elections and a submitted statement appears.

If that employee goes back in and changes their election, but does NOT resubmit it, the behind the scenes table (BAS_STMT_PLAN) Submitted statement entry is changed to reflect the new enrollment amount even though the submission has not occurred. If that employee accesses the original submitted statement, the data they are viewing is incorrect and does not reflect what was actually submitted.

The issue can be reproduced at will with the following steps:

1. In Employee Self Service, Open Enrollment tile enroll in Plan Type 6x and submit elections using "Submit Enrollment" button.
2. On the same day, using the same tile change the amount but do not click Submit. Click "Enrollment Preview" instead.
3. Review Statements.

Changes

Cause

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