EAR 9.2: Error Message ‘Entry Type Not Defined for SetID SHARE. Please Contact Administrator. (9030,316)’ Triggered When Creating Payment Plan at Customer Conversations Level (Doc ID 2843928.1)

Last updated on AUGUST 07, 2023

Applies to:

Symptoms

The system is triggering Error Message (9030,316) at the Customer Conversations level when trying to create a new Payment Plan for an existing Open Item.

Note that Payment Plan functionality was released as an Enhancement Request via <Bug 32751379> - (ENH: FEATURE BUG FOR PAYMENT PLAN) within PeopleSoft Enterprise FSCM 9.2 Image #41.

REPLICATION STEPS:

     1.- Log into the FSCM 9.2 Online Application as a Receivables User
     2.- Navigate to: Accounts Receivable > Customer Accounts > Item Information > Item List
     3.- Define a given Customer ID, and search for an Open Item transaction
     4.- Select the identified transaction, and select the create Payment Plan action item option, and click on GO button
     5.- Enter a Plan Name, and select the Item again
     6.- Use the Fixed Months option, and preview the installments
     7.- Click on the 'Create Installments and Fees' button
     8.- The system is throwing an Error Message

ERROR MESSAGE:

  " Entry Type not defined for SetID SHARE. Please contact administrator. (9030,316) "

Users are unable to complete the needed steps to successfully generate the needed Payment Plan, and as such, the transaction is kept outstanding without the possibility of progressing.

The system should be enabling the User to create the needed Payment Plan and its installments if all configuration is properly defined.

Changes

Cause

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