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E-PG: Fluid Dashboard/Homepage Pivot Grid Tiles Randomly Display "No Chart Data Was Set" (Doc ID 2855338.1)

Last updated on AUGUST 16, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.


Fluid Dashboard/Homepage Pivot Grid Tiles randomly displays "No chart data was set" error.

There are two dashboards/homepages in Production Environment that have Pivot Grids/PS Query Data sources configured as dynamic tiles.

Recently these tiles randomly are showing "No Chart Data Was Set" error.  If the page is refreshed, sometimes different tiles will display this message and sometimes all tiles load fine.

This is not user based, as these Pivot Grids/Charts will load fine when the page is refreshed several times or at random.

"An object of class ApiObject failed to serialize.
Cannot serialize an API object of class PV_PROCURE_REQ_V3_CI_REQ_LINE.

33421 PSAPPSRV.61669798 2021-08-03 T09:40:45.973 pgould@ ICPanel jtp/zxDNEHD9cA 1177670948054525953 pgould Failed to load URL:http://<BLANKED_OUT_HOST_NAME>:<BLANKED_OUT_PORT>/psc/cnvfin/EMPLOYEE/ERP/c/EM_VCHR_ENTRY.EM_VCHR_QUICK_PNL.GBL?Page=EM_QV_ENTRY&Action=A in the Portal registry. In fn CPortalRegistry::FindLogicalURL in file /vob/peopletools/src/psoftapi/portalregistry.cpp"

The error can be replicated in the following steps:

1) Navigate to Pivot Grid Viewer
3) Drilldown on hyperlink
4) Select Options Menu (Gear Icon)
5) Select Chart Options
6) Notice => "A SQL error occurred. Please consult your system log for details." is returned.



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