Batch Notification for SERVICE_INDICATOR_ASSIGNED Event ID Showing No Data in Template Dropdown
(Doc ID 2855362.1)
Last updated on JANUARY 25, 2024
Applies to:
PeopleSoft Enterprise CS Campus Community - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
Batch Notification for SERVICE_INDICATOR_ASSIGNED Event ID does not show any values for Template Name in the Notification Templates section of the Run Control.
Steps to reproduce the issue:
- Navigate to Navigate to Peopletools > Integration Broker > Integration Setup > Service Operations
- Activate the following Service Operations including Handler, and Any to Local Routing
--
SCC_NTF_GET_EVENTS_R_POST
SCC_NTF_PUBLISH_STDNT_ENRL
SCC_NTF_UPDATE_EVENTS_R_POST
SCC_PUSH_NOTIFICATIONS
Activate the SI_ADDED_BATCH Event - Go to Set Up SACR > System Administration > Utilities > Notifications > Event Setup
- For Event Name enter SERVICE_INDICATOR_ASSIGNED; click Search.
- On the Event Setup page for SERVICE_INDICATOR ASSIGNED, set Status to Active.
- Click Save.
Activate the SI_ADDED_OR_CHANGED_PUSH Notification Template - Go to Set Up SACR > System Administration > Utilities > Notifications > Notification Setup
- For Template Name, enter SI_ADDED_OR_CHANGED_PUSH
- On the Notification Setup page, set Status to Active.
- On the Notification Setup page, set Notification Type to Worklist Notification.
- On the Notification Setup page, under Recipients Configuration/To select Employee ID.
- Click Save.
Activate the SI_ASSIGNED_BATCH Consumer - Go to Set Up SACR > System Administration > Utilities > Notifications > Notification Consumer Setup
- For Consumer Name, enter SERVICE_INDICATOR_ASSIGNED; click Search.
- On the Notification Consumer Setup page, set Status to Active; click Save.
Create a Batch Notification for the Service Indicator Assigned event - Go to Set Up SACR > System Administration > Utilities > Notifications > Batch Notifications
- Click on the Add a New Value Tab.
- For Run Control ID, enter SI_ASSIGNED_BATCH; click Add.
- On the Batch Notifications page, under Population Selection, check the Population Selection checkbox.
- For Selection Tool, select PS Query.
- For Query Name, type SCC_SI_ADD_OR_CHANGE.
- On the Batch Notifications page, under Event Setup, check the Enable Event Tracking checkbox.
- For Event ID, select SERVICE_INDICATOR_ASSIGNED.
- For Data Key EVENT_TYPE, enter SERVICE_INDICATOR_ASSIGNED for Value.
- For Data Key GOTO, enter Holds for Value.
- On the Batch Notifications page, under Notification Consumers, for Notification Consumer ID select SERVICE_INDICATOR_ASSIGNED and check the Enable For Batch checkbox.
- On the Batch Notifications page, under Notification Templates section, select Template Name = SI_ADDED_OR_CHANGED_PUSH --> No data appears in the Template Name dropdown.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |