EGL 9.2: When clicking on View All Journal Lines in Journal Approval and Going to Journal Page - the Journal Page is Grayed Out and Jump To Line is Not Available (Doc ID 2856096.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Symptoms

When reviewing a journal in journal approval tile, you can only see 100 lines.  So, user has to click on “View All Journal Lines” (this is OK – the problem comes next).  When you click on “View All Journal Lines” and go to Create/Update Journal – the journal is grayed out AND you cannot choose the journal line you want to jump to.  You can only click on the down arrow to take you to the next page.  If you have already reviewed the first 100 lines in the approval page – then you must click the down arrow a bunch of times to get past line 100.  If approver gets out of the view all journal lines page and pulls up the journal normally, they have access to edit the journal as well as to jump to a specific line number. 


Steps
1) Create journal with 200 + lines (either spreadsheet journal or use General Ledger -> Journals -> Journal Entry -> Create Update Journals)
2) Submit journal for approval 
3) As the approver, sign on and click on the approval tile and pull up the journal. You can only see 100 lines on this page so click on View all journal lines.
4) After clicking on View all journal lines, you are taken to Create/Update Journals -> Lines page - but everything is grayed out and you can only see 10 lines. Approver cannot jump to line 101 - they must click next.

Please see replication steps here.

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Changes

Cause

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