Benefits Administration Process Fails Intermittently
(Doc ID 2859310.1)
Last updated on APRIL 18, 2023
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Once or twice a week, when running On-Demand Event Maintenance, the process fails with the error below. Clearing application server cache appears to resolve the issue but it is having to be done a couple of times a week..
ERROR
-----------------------
Could not start child program PSPBARUN
REMOTEAN/MICROSFT/HCPRD/mhampton/////0/people/%PSWDÝ9ea191-8825011ec-8377-
d74e73229811 (2,-1) BENEF_PB_WRK.ODEM_SCHED_ACTY_PB.FieldDefault
Name: ODEM_RemoteCall PCPC:335 Statement:4
Called from BENEF_PB_WRK.ODEM_REPROC_PB.FieldChange Statement:4
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run On-Demand Event Maintenance (Navigation: Benefits > Manage Automated Enrollment > Events > On-Demand Event Maintenance)
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |