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EPY: Classic W-4 Page - When an Employee States That They Are Exempt From Tax Withholding, They Receive an Email With “Withholding Status=G” in the Detail (Doc ID 2870740.1)

Last updated on MAY 20, 2022

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 8.9 to 9.2 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms


The email message that is sent to employees after updating  their federal taxes through Classic Employee Self Service is not understandable for the employee when they claim 'exempt' status.

Please Note: The below Example uses names of People and Company information created as Demo Data.  Any resemblance to real people or Companies are accidental.

An example of the current e-mail looks like this:

Employee's do not understand “Exempt Status=G”.


The issue can be reproduced at will with the following steps:

1. Navigate to: Self Service > Payroll and Compensation > W-4 Tax Information
2. Employee updates Federal Tax Data to 'Exempt'
3. The email is received and the message states that "Exemption from Withholding Status: G" which means nothing to the employee


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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