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Advising Notes Search Not Returning Results After PUM 23/24 (Doc ID 2871864.1)

Last updated on OCTOBER 10, 2023

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When using Advising Notes - either the FLUID or Classic Version - and attempting to search for any student, in every case the search takes up to 5 minutes to return results, or logs out the user due to timing out. The expected result is for the search to execute within seconds.

The issue can be reproduced with the following steps:

Navigate to Academic Advisement > Student Advisement > Advising Notes.
Search for any record. Note that results take up to 5 minutes to be returned, or are never returned and the search times out.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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