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EEX 9.2: File Not Found and Error Message Triggered at Copied Expense Report Line in Fluid When Accessing Attachments After Original Is Deleted (Doc ID 2877859.1)

Last updated on JUNE 23, 2022

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

A problem has been detected with Fluid Expense Report Line Attachments, where the system will display a 'File Not Found' on the File Name link, and throw an Error Message when trying to access/open them.

This takes place when the affected Line and its Attachments have been copied over from an already existing Expense Report Line, which later on had its original Attachment File deleted from the transaction.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses User
    2.- Create a new Expense Report transaction using Fluid User Interface
    3.- Upload a file attachment into the Expense Report Line
    4.- Use the More button to select the currently created line, and Copy it to create a new one
    5.- Ensure that the 'Copy Attachments' option is selected to Yes when defining the new Expense Date From/To to generate the new Line
    6.- Once saved the changes, confirm that both the original Expense Report Line, and the copied one, have each their own respective Attachment File
    7.- Proceed to delete the Attachment File from the original Expense Report Line, and save the changes
    8.- Exit the Expense Report transaction, and go to the Homepage
    9.- Open once again the Expense Report transaction in Fluid User Interface
    10.- Review the copied Expense Report Line Attachments page, and confirm that it displays a 'No File Found' message/link
    11.- Click on the 'No File Found' link
    12.- The system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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