Prompts not Working as Expected for Form and Approval Builder - Value chosen from the list is not Displayed on the Field (Doc ID 2878771.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

When using a prompt button for a Form, the value that is selected from the prompt is not populated in the field.
If the employee navigates away from the page and then comes back to the 'Form' tab, the value previously selected is displayed in the field.

Steps to replicate the issue:
1. Define a field with a "Use Type" set to Prompt
    Navigation: Enterprise Components > Forms > Design Form Wizard Step 3: Form Fields page.
2. Activate the form for the employee to access it and use it.
3. As an employee, access the Form and try to fill in the field defined at steps 1
    Notice that the value chosen from the prompt doesn't appear in the field.
4. If the employee, navigates away from the page and comes back, the value chosen at step 3 is shown on the field.

Changes

Cause

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