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EPY: Self-Service PDF Paycheck Displays Wrong Name (Doc ID 2879618.1)

Last updated on JUNE 30, 2022

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The self-service paycheck(PDF) is showing a different employee name than the the employee it was paid to. It is showing the Employee name of the check immediately preceding this check numerically.

After rerunning the print check for the employee id and only the one check the name printed correctly.

Steps to Replicate the Issue:

1. Add new effective dated row in Job Data for a transfer within current payroll period from company A to company B.

  Navigation: Workforce Administration > Job Information > Job Data > Work Location

2. Process payroll and confirm so that PAY CHECK reflects company B in pay sheet.

  Navigation: Payroll for North America > Payroll Processing USA > Produce Payroll > Confirm Payroll > Confirm Payroll

3. Go to job data in correct history mode, delete the job row added in step 1.

  Navigation: Workforce Administration > Job Information > Job Data > Work Location

4. Add the transfer row back with same effective date but now with different company as original company A.

  Navigation: Workforce Administration > Job Information > Job Data > Work Location

5. Run the print PDF advice process for all the employees for this payroll.

  Navigation: Payroll for North America > Payroll Processing USA > Create Direct Deposits > Create PDF Advice Forms

6. View Self-Service Paycheck for this employee as an administrator and view Pay check for this same payroll. It displays wrong employee name (Employee name of previous advice number).

  Navigation: Payroll for North America > Payroll Processing USA > Produce Payroll > Review Self Service Paycheck > View Self Service Paycheck

7. Rerun the print advice process for just the advice number for this employee. Paycheck is generated showing correct name.

  Navigation: Payroll for North America > Payroll Processing USA > Create Direct Deposits > Create PDF Advice Forms

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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