Financial Aid Item Type Disbursed Manually from the Disburse Aid Page is not Posted to Student Account (Doc ID 2881695.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

An item that is manually authorized and disbursed online, via the Disburse Aid page, is not posted to the Student Account.

The on-line Disbursement process, which incorporates a call to Student Financials Quick Post, is expected to always result in the item type posted to the account.

The issue can be reproduced at will with the following steps:

1. Navigate to Financial Aid > Disbursement > Disburse Aid > Disburse Aid, for the student, term and item type.
2. Click Authorization button then Disbursement button. This step assumes the item type passes Authorization, making the Disbursement button available to click.
3. View customer account or query PAYMENT_TBL to verify the item type did not post.

Cause

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