EEX 9.2: Fluid Expense Report Logic Flags Transaction Line in 'Expense Entry Error' Due to Missing Receipt, Even Though Expense Type Is Defined as an Exception That Never Requires One (Doc ID 2886146.1)

Last updated on OCTOBER 12, 2023

Applies to:

Symptoms

At the Expenses Business Unit Definition level, the system has been configured so that Receipts are required on all Expenses, and that it should be enforced, preventing the Employees from submitting the transaction, should a receipt or its justification comments are missing. Additionally, some exceptions have been also configured, overriding the main settings, so that certain Expense Types will never require a receipt.

With this configuration in mind, the system will still flag the Expense Report Line in error, requiring a Receipt, or exception justification comments be entered, for an Expense Report Line that contains an Expense Type set as such an exception.

REPLICATION STEPS:

     1.- Log into the FSCM Online Application as a System Administrator
     2.- Navigate to: Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Definition
     3.- Open GL Business Unit US001
     4.- Go to the Receipts Required tab, and define the below settings:
           - Receipt Required = Always
           - Minimum Receipt Amount = 0.00 USD
           - Enforce Receipt = Y
           - Header Receipt for All Lines = N
           - Comments Required = Y
           - No Receipt Reason = (Blank)
           - Expense Type = SUPPLY
           - Payment Type = (All Values)
           - Receipt Required = Never
           - Minimum Receipt Amount = 0.00 USD
           - Enforce Receipt = N
     5.- Navigate to: Travel and Expenses > Manage Employee Information > Update Employee Detail
     6.- Open the Expenses Profile from Employee ID KU0021
     7.- Go to the Organizational Data tab, and ensure the GL Unit is US001
     8.- Go to the User Defaults tab, and ensure that the 'Receipts Not Required' check-box is not selected
     9.- Log into the FSCM Online Application as an Expenses User
     10.- Go to the Employee Self Service Fluid Homepage
     11.- Click on the Expenses Tile
     12.- Click on the Create Expense Report Tile
     13.- Enter all the Expense Report Header details
     14.- Select the Expense Report Action of 'Add Expense Lines'
     15.- Enter all the Expense Report Line details, including the Expense Type of SUPPLY
     16.- Try to Save of Submit the Expense Report
     17.- The system flags the Expense Report Line in error stating the Receipt is missing

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

Changes

Cause

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