Print Corporate Invoice (SSF_PRNT_INV) Fails With 'ORA-01407: cannot update ("SYSADM"."PS_SSF_INXDL_TMP"."SSF_TPCON_USERDEF1") to NULL' (Doc ID 2887578.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

Printing a corporate invoice for one organization fails.  The organization is linked to a third party contract. A payment had been posted to the organization account, but the incorrect contract number was entered on the payment. The payment was reversed, and posted to the correct contract number.  After correcting the payment information,  the invoice cannot be successfully printed.

The issue can be reproduced at will with the following steps:

1. Navigate to Student Financials, Bill Customers, Corporate Bills, Print Invoice;
2. Populate the run control with the External Org ID, and Invoice Number;
3. Submit the process to the process scheduler;
4. Process ends in unsuccessful status;
5. Check the process monitor, Process Details, Message Log hyperlink to see the error.
   
   

Changes

Cause

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