GPUK: When Accessing Employee’s Absence Data via Absence Event GBR Page the Following Error Occurs: “No matching buffer found for level. (15,26)“
(Doc ID 2892282.1)
Last updated on FEBRUARY 04, 2025
Applies to:
PeopleSoft Enterprise HCM Global Payroll UK - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When the HR Administrator comments on an Absence already submitted by a Manager, if the Manager changes the Absence details, the HR Admin will receive the following error when trying to review the Absence
Steps to reproduce the issue:
- Log in as a Manager and submit an absence for one of his or her direct reports.
Navigation: Manager Self Service homepage > Absence and Holiday Input tile > Absence Request for Team
- Log in as HR Admin & add a comment via Absence Event GBR > Comments page for employee's Absence Entry created in Step#1.
Navigation: Global Payroll & Absence Mgmt > Payee Data > Maintain Absences > Absence Event GBR
- Log in as Manager and modify the End Date of the Absence Entry in step#1 and click Submit.
Navigation: Manager Self Service Homepage > Absence and Holiday Input tile > Team Absence History
- Admin logs in and accesses the employee's absence data via Absence Event GBR which will then encounter the error “No matching buffer found for level. (15,26)“.
Navigation: Global Payroll & Absence Mgmt > Payee Data > Maintain Absences > Absence Event GBR
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |