EAP 9.2: Match Exception Status Remains Resolved Incorrectly For Voucher In Match Exception (Doc ID 2894555.1)

Last updated on SEPTEMBER 12, 2022

Applies to:

Symptoms

When using the Match Exception Collaboration Center, user's have the option to update the status of match exceptions to 'Resolved'. Once in a 'Resolved' status the match exception no longer displays in the MECC for average users.
Once the match exception was in a resolved status. Ran the voucher through matching again, the exception still showed on the voucher but was not showing in the MECC.

Steps:
1) User has only 'Enable Group/Users Assigned' on Exception Collaboration Authority.
    Set Up Financials/Supply Chain > Common Definition > User Preferences > Define User Preferences
2) User opens Match Exception and marks it Resolved.
    Procurement Operation > Match Exceptions
3) Run matching for the Voucher which had the match exception.
     Accounts Payable > Batch Processes > Vouchers Matching
4) Voucher remains in Exception status.

Actual result:
Match Exception remains in Resolved status.

Expected result:
There should be a way to prevent the Match Exception to marked as Resolved by user incorrectly.

Cause

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