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E-CRM: In the Solution Feedback RC_FEEDBACK table, ROW_ADDED_OPRID Field Display the Employees Name instead of the OPRID (Doc ID 2895921.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


OPRID not added on RC_FEEDBACK table
In the RC_FEEDBACK database table, the ROW_ADDED_OPRID field is displaying the employees name, rather than displaying the OPRID. 


The issue can be reproduced at will with the following steps:
1. From Employee Self service, click "HR Service Center' tile
2. Click on one of the Solution on Top Solution pagelet
3. Enter Feedback
Check RC_FEEDBACK database table

Cause

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In this Document
Symptoms
Cause
Solution
References


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