E-CRM: In the Solution Feedback RC_FEEDBACK table, ROW_ADDED_OPRID Field Display the Employees Name instead of the OPRID
(Doc ID 2895921.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
OPRID not added on RC_FEEDBACK table
In the RC_FEEDBACK database table, the ROW_ADDED_OPRID field is displaying the employees name, rather than displaying the OPRID.
The issue can be reproduced at will with the following steps:
1. From Employee Self service, click "HR Service Center' tile
2. Click on one of the Solution on Top Solution pagelet
3. Enter Feedback
Check RC_FEEDBACK database table
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |