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E-CRM: HR Helpdesk 'Search For Answers' search, when Login as a non Base language user (Canadian French) the Facets are not displayed in Canadian French. (Doc ID 2896462.1)

Last updated on SEPTEMBER 16, 2022

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Elastic Search CRM Helpdesk Search for answers - French
For Employee Self-Service HR Service Center 'Search for Answers' search, when logged in as a non Base language user (Canadian French), the Facets are not displayed in Canadian French. 


The issue can be reproduced at will with the following steps:

1. Log in as a non Base language user (Canadian French)
2. Select Employee Self Service homepage
3. Click HR Service Center Tile
2. Enter keyword in the 'Search for Answers' section
3. Click Search
The Facets are displayed in English instead of Canadian French

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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