EAR 9.2: Disputed Items Are Showing on the Dunning Letter Though the Dunning Method Has Been Set Up To Exclude Disputed Items.
(Doc ID 2898665.1)
Last updated on SEPTEMBER 22, 2023
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Disputed Items are showing on the Dunning Letter though the Dunning method has been set up to exclude disputed items.
Replication Steps:
-----------------------
1. Setup dunning for the Busines unit.
2. Exclude Disputed Items from Setup Navigation: Setup Financials/Supply Chain > Product Related > Receivables > Credit/Collections > Dunning Methods.
3. Update the item as dispute (Receivables - Customer account- Item Information - View/update item details).
4. Run dunning extraction process. (Accounts Receivable - Customer Interactions -Dunning Letters -Extract Dunning Letter Info)
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |