Student Self Service Profile, Ethnicity Step Fails with 'Error Invalid grid specification page=SCC_ETHNIC_US_FL, grid=SCC_DIV_ETH_H, occurrence=1' Or Displays a Blank Page (Doc ID 2899696.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

Navigating to Student Home Page, Profile Tile, and selecting Ethnicity causes an error to occur.  Configuration of the Set Up SACR, Common Definitions, Self Service, Self Service Ethnicity Setup page is setup as follows:  Include IPEDS Ethnicity box is unchecked, Collect Additional Information is unchecked, and Display Only box unchecked.

When the Self Service Ethnicity Setup page is setup with IPEDS Ethnicity box is not checked on, Collect Additional Information is checked on, and Display Only is not checked on, a blank page appears at the navigation.

The issue can be reproduced at will with the following steps:

1. Sign in as a student;
2. From the Student home page, click the Profile Tile;
3. Select Ethnicity activity;
4. The error occurs or a blank page is displayed, depending on the setup of the Self Service Ethnicity Setup page.
   
   
   

Changes

 Maintenance from PUM 23 to PUM 26 inclusive was applied.

Cause

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