SFP: Group Line Item Amounts Need Editing in Order to Process Return to Lender Message from SFP, but the Amounts are Grayed Out on the Group Line Entry Tab (Doc ID 2904531.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

Return to Lender Messages sent from SFP are not able to be posted to records in Campus Solutions where the corresponding PAYMENT_TBL.PAYMENT_AMT field is a negative amount. To work around this problem, the group line item amount needs to be edited, but the item type amount can't be changed because the box on the page is greyed out with no ability to select and edit.

The issue can be reproduced with the following steps: 

1. Navigate to Student Financial > Charges and Payments > Group Processing > Create Group Data Entry.
2. Select the Group Type “Financial Aid Disbursement”, Origin ID “FASFP”, and then go to the Group Line Entry tab.On the Group Line Entry tab. E
3. Enter the Student ID, Item Type, and Reference Number for the Return. Note that the Item Amount will automatically populate with the original disbursement amount for that specific disbursement, and there is no way to edit the amount.  
   

Changes

Cause

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