My Oracle Support Banner

Life Plan Card Does Not Display on Fluid Benefit Enrollment Page for New Hires (Doc ID 2905151.1)

Last updated on NOVEMBER 10, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a newly-hired user tries to enroll in benefits using Fluid Self Service Benefits Enrollment, the Plan Type 20 Life Plan tile does not display.

Steps to reproduce the issue:

     1. Run Benefits Administration to prepare a Benefits Administration Event for a newly-hired employee (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
     2. New employee logs in and navigates to Employee Self Service homepage > Benefit Details tile > Benefits Enrollment tile.
     3. See that no tile displays for the Plan Type 20 Life Plan.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.