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View Financial Aid Status Page, ISIR Information Link Shows Reject Reasons with Blank Description (Doc ID 2905919.1)

Last updated on JANUARY 25, 2024

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When accessing the View Financial Aid Status component, and clicking the 'ISIR Information' link on the bottom of the page, any Reject Reasons listed display with the description field blank.

The page is expected to show the Reject Reasons with the corresponding description, the same as displayed in the Reject Reasons section of the Assumptions\School Codes tab of the Correct ISIR Records component.

The issue can be reproduced at will with the following steps:

  1. Identify students with rows populated in the Reject Reasons section on Financial Aid > Federal Application Data > Correct 2023-2024 ISIR Records > Assumptions\School Codes.
  2. Navigate to Financial Aid > View Financial Aid Status for the same emplid and aid year.
  3. Scroll to the bottom of the page and click the 'ISIR Information' link.
  4. Note the rows listed under Reject Reasons display with the description blank.

Changes

The issue is seen after applying the fix for <Bug 34570724> - ISIR REJECT REASON DESCRIPTIONS DISPLAY BLANK VALUE, delivered originally as part of Patch 33234548, 2023-2024 AID YEAR UPDATES FOR ISIR and in CS 9.2 PUM Image 27.

This code change altered how the descriptions had been displaying previously on the Correction and Suspense Management pages. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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