SFP: Group Posting Fails with Error '14816, 86: To reverse a payment, the amount entered must be greater than or equal to zero' When Processing RTL (Return to Lender) Messages (Doc ID 2906362.1)

Last updated on NOVEMBER 03, 2022

Applies to:

Symptoms

Some RTL (Return to Lender) messages sent from SFP to Campus Solutions during the PUL2 process show up in Group Line as either a negative amount or $0. Neither of these match the RTL Message shown in SFP. The negative amounts post as $0 to the student account instead of the intended amount. This problem occurs intermittently, and is indicated by the following error message displayed in the Group Post COBOL log file:

The issue can be reproduced at will with the following steps:

1. On Campus Solutions, navigate to Student Financials, Charges and Payments, Group Processing, Post Transactions;
2. Select a run control;
3. Populate the run control with the group id created from the PUL2 process;
4. Submit the process to the process scheduler.
5. When the process has completed, click on the Details hyperlink in the process monitor, and view the COBOL output log to see the error message.
   
   
   

Changes

Cause

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