What Needs to Check When Email Notification from Alert (EOEN_ALERT) is Sending to an Email 'Spam' Folder? (Doc ID 2906761.1)

Last updated on JULY 02, 2024

Applies to:

Goal

Running Alert (EOEN_ALERT) sends email notification to user/s, however it going to the 'spam' folder.  Is this a bug or a setup that needs to be checked?
 

Steps to replicate:

1.  Create a query based on PS_CF_ATTRIB_TBL record.  Query Name = xxxxx
    (Reporting Tools > Query > Query Manager)

2.  Create another query based on PSOPRDEFN record.  Query Name = TEST_USER  (OPRID = ‘GLS1’,’GLS2’)
    (Reporting Tools > Query > Query Manager)

3.  Email address set up for User ID GLS1 and GLS2.
    (PeopleTools > Security > User Profiles > User Profiles)    

4.  Alert User List Definition:  Set up User List based on query = TEST_USER
    (Enterprise Component > Events & Notifications > Alerts > User List Definition)    

5.  Alert Definition:  Set up Alert Definition for Query Name = xxxx, indicating the User List set up previously.
    (Enterprise Component > Events & Notifications > Alerts > Alert Definition)    

6.  Run Alerts (EOEN_ALERT) for Query Name xxxx.    
    (Enterprise Component > Events & Notifications > Alerts > Alerts)   

NOTE: In the <images or examples> <above or below> and/or the attached document, user details / customer name / address / email / telephone number represent a fictitious sample
(based up made up data used in the Product name test environment). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Solution

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