Related Content Frames, on Financial Aid Pages like View Financial Aid Status, are not Closing When Returning To Search On The Main (Parent) Page (Doc ID 2907855.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

On Financial Aid components that have been set up with and linked to Related Content pages, the frames displaying the Related Content pages are not behaving as expected. When clicking "Return to Search" on the main/parent page, the related content windows don't close automatically. When entering a new student in the search dialog on the main page, it opens properly, but the related content pages still show the first student's information until these pages are manually closed and re-opened.

It's expected that when clicking "Return to Search" on the main page, the related content pages should close automatically. The functionality may have been working that way, as expected, at a previous stage. In one reported case, the change in behavior was noticed after an implementation of FLUID navigation, but it was not initially clear why implementing FLUID would change the behavior with related content, on pages not related to FLUID.

The issue can be reproduced at will with the following steps:

1. Navigate to the component - e.g. Financial Aid > View Financial Aid Status - where the Related Content has been set up. 
2. Open the component for any student, Click related content link and open that page in the new frame. 
3. On main page, click return to search and note that the related content window doesn't close automatically.
4. If information for student2 is retrieved on the main page, this information then conflicts with the student1 (still) shown in the related content window, until the extra step is taken to manually close the related content window.

Cause

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