EPY: PAY011 Is Producing An Error Message "000121 CIT Range Not Found" (Doc ID 2920306.1)

Last updated on APRIL 15, 2024

Applies to:

Symptoms

We applied Tax Update 22-E to process the 1st pay of 2023 but users are getting a payroll error message "000121 CIT Range Not Found /CIT table gross pay range not found for current gross" for only a handful of employees.

ERROR
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000121 CIT Range Not Found

CIT table gross pay range not found for current gross.



The issue can be reproduced with the following steps:
1. Apply Tax Update 22-E
2. Create paysheets for the 1st pay of 2023 - Payroll for North America>Payroll Processing CAN>Create and Load Paysheets>Create Paysheets
3. Enter low hours (ie. 7 hrs) and save the paysheet - Payroll for North America>Payroll Processing CAN>Update Paysheets>By Payline
4. Run payroll calculation - Payroll for North America>Payroll Processing CAN>Produce Payroll>Calculate Payroll
5. Review the Payroll Error Message - Payroll for North America>Payroll Processing CAN>Review Processing Messages>Review Payroll Error Messages

Cause

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