When Life Insurance Amount Is Changed for Employee's Life Insurance Plan on Which the Amount of Spouse Life Insurance Is Dependent, the Dependent Life Plan Itself Does Not Display on the Election Entry Page of On-Demand Event Maintenance (Doc ID 2922342.1)

Last updated on MAY 31, 2023

Applies to:

Symptoms

Employee elects Supplemental Life with matching coverage amount on a Spouse Life Plan that is cross-plan dependent on it. The employee reduces the coverage amount on both, starting with the Supplemental Life Plan and submits their elections. When an administrator reviews the employee's elections on the Election Entry page of On-Demand Event Maintenance, the Flat Amount displays for the Spouse Life but the Benefit Plan (Option Code) is missing.

Steps to reproduce the issue:

     1. Employee elects matching coverage amount for Supplemental and Spouse Life Plans (Navigation: Employee Self Service homepage >
         Benefit Details tile > Benefits Enrollment tile > Supplemental Life and Spouse Life cards).
     2. Employee reduces coverage first on Supplemental Life then on Spouse Life.
     3. Administrator opens Election Entry in On-Demand Event Maintenance (Navigation: Benefits > Manage Automated Enrollment > Events >
         On-Demand Event Maintenance, Election Entry button).
     4. Flat amount displays for Spouse Life but no Benefit Plan displays on the page.

Changes

Cause

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