Incorrect "Email Id" Value Displayed on "Create Delegation Request" Wizard - Step 2 Fluid Page
(Doc ID 2924044.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
The Email ID field on "Create Delegation Request" Wizard - Step 2 Fluid page is fetched from employee email addresses (PS_EMAIL_ADDRESSES table where PREF_EMAIL_FLAG = 'Y'), whereas the workflow notification is sent out from user email addresses (PSUSEREMAIL table where PRIMARY_EMAIL = 'Y') for delegator and proxy.
This is misleading to the delegator submitting delegation. The email id issue should be fetched from the PSUSEREMAIL record in line with what is used for sending notifications.
The issue can be reproduced at will with the following steps:
1. Click on Delegations tile in Manage Self Service.
2. Click Create Delegation Request tile.
3. Go to "Create Delegation Request" Wizard - Step 2 page.
4. Note that the "Email Id" value is fetched from PS_EMAIL_ADDRESSES table where PREF_EMAIL_FLAG = 'Y'.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |