The Company Directory Search Is Not Returning All The Employees Found In The Org Chart (Doc ID 2925568.1)

Last updated on JULY 21, 2023

Applies to:

Symptoms

The Employees whose 2nd, 3rd, or other higher management level reporting to a vacant position are not returned when they are searched in the Company Directory.

Steps to reproduce the issue:

1. Login to PeopleSoft.
2. Go to: Company Directory
3. Enter an Employee name p.e. 'Norman Jones' in the Search field and click Run Search button (arrow icon).
4. The search results displays the Employee (Position: 19000058) which reports to Mark Saylor  (Position: 19000054) which reports to Andy Lee (Position: 19000900)
5. Terminate Andy Lee leaving his Position vacant.
6. Go to: SetUp HCM > Common Defintions > Direct Reports For Managers > Build Direct Reports Table
7. Run the process using Build Mode: Incremental - Current Date Upd
8. Go to: Set Up HCM > System Administration > Utilities > Job Tree Builder > Tree Builder Run Control
9. Run the process using Build Action: Update Existing Tree-From Node, Tree Structure ID: Company Directory, Start Node: KU0209XXXXX000000000
10. Go to: PeopleTools > Search framework > Administration > Schedule Search Index
11. Run the process using Search Definition: HC_HR_COMPANY_DIRECTORY1, Indexing Type: Incremental Index
12. Go to: Company Directory
13. Search 'Normal Jones'
    
    

Changes

Cause

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