EEBI 9.2: Getting Error Connecting to Specified Printer “LPT1” (235,3396) When Triggering Single Action Invoice (BIJOB02 PSJob) at Billing Invoice Level To Finalize and Print Transaction (Doc ID 2929612.1)

Last updated on JULY 29, 2024

Applies to:

Symptoms

The XMLP - Invoice printing process (BIXPRNT00 XML Publisher) is abending, stating that there is an error when trying to connect to the specified printer: LPT1.

This is taking place when the Employee clicks on the Invoice icon at the Standard Billing Header - Info 1 tab (Page BI_HDR), and the transaction has been defined with Invoice Media set at 'Print Copy' option.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as a Billing User
    2.- Navigate to: Billing > Maintain Bills > Standard Billing
    3.- Create a new Invoice transaction in the system, defining the Customer, Type, Amounts, Accounting, etc...
    4.- Go to the Address Info page, and make sure that the Invoice Media setting is defined as 'Print Copy'
    5.- Back to the Header - Info 1 tab, change the status from NEW to RDY
    6.- Click on the Invoice icon to finalize and print (This triggers BIJOB03 PSJob)
    7.- Navigate to: PeopleTools > Process Scheduler > Process Monitor
    8.- Find the BIJOB03 PSJob run, and confirm that BIXPRNT00 XML Publisher process ended up in No Success

ERROR MESSAGE:

Users are unable to invoice transactions when 'Print Copy' Invoice Media setting is selected. This is potentially delaying necessary accounting, and eventually revenue stream into FIN Receivables module.

The BIJOB03 PSJob should complete as per expected, with the XMLP - Invoice printing process (BIXPRNT00 XML Publisher) generating the needed Invoice Image, and not abending.

Changes

Cause

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