Error ' SQL- Couldn't Find ROW. (14816,110)' Occurs During Tuition Calculation for a Student Using Online Tuition Calculation or View Customer Account (Doc ID 2935486.1)

Last updated on JUNE 17, 2024

Applies to:

Symptoms

Calculating a student's tuition, either through online tuition calculation, or the View Customer Accounts page results in an error. To encounter this issue on the View Customer Accounts page, Tuition Calculation Controls must be configured to 'Automatically Calculate Tuition'.  When tuition calculation is run from either online tuition calculation or View Customer Accounts, the following error is displayed in a pop up message box.

The issue can be reproduced at will with the following steps:

1. Navigate to Student Financials, View Customer Accounts;
2. Select the emplid;
3. The error occurs.
4. To replicate the error using online Tuition Calculation, navigate to Student Financials, Tuition and Fees, Tuition Calculation;
5. Select the emplid;
6. Click the Calculate Tuition and Fees button.

Changes

Cause

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